Microsoft Dynamics CRM Trust Center

Microsoft Dynamics CRM Trust Center

Alt text: Security in the Cloud

As a Microsoft Dynamics CRM Online customer, you have entrusted Microsoft to protect your data. Microsoft appreciate this trust and care deeply about your privacy and the security of your data. They aim to take a leadership role in the industry in terms of privacy, security and compliance practices. Microsoft is the first major cloud vendor who have confirmed to have adopted ISO/IEC 27018, the world's first international ”cloud privacy standard”.

The adoption of ISO/IEC 27018 by their Dynamics CRM solution is a part of a broader commitment by Microsoft to protect the privacy of their own and their partners' customers.

Why is this important to you as a customer?

The reasons are several. Adherence to ISO/IEC 27018 ensures that enterprise customers' privacy will be protected in several ways:

  • You are in control of your own data. Microsoft endorsed the new standard ensures that they only treat your personal information in accordance with the instructions provided by you as a customer.
  • You know what happens to your data. The agreement ensures openness about Microsoft's policies on recycling, transfer and deletion of personal data you store in the database. In addition to knowing where your data is, you will be notified if Microsoft needs further access. In addition, if there is unauthorized access to personally identifiable information or processing equipment or facilities resulting in the loss, disclosure or modification of this information, you will be notified.
  • You get strong security protection for your data. The adoption of this security agreement provides a number of important safeguards. This ensures there are defined restrictions on how Microsoft handle your personal information, including restrictions on transfers over public networks, storage on portable media, and proper processes for recovery and restoration.
  • Your data will not be used for advertising.Business customers are becoming increasingly concerned that cloud vendors use their data as advertisements without consent. This new decision confirms Microsoft's longstanding commitment not to use your data in commercials.

This decision by Microsoft is something we see as essential for us to   build a strong and secure relationship with our customers. To be able to create new values together, we need to have complete confidence and trust.